Shipping and Delivery Policy for Skivy

Last Updated: January 23, 2025

Thank you for using Skivy for your home service needs. We are committed to providing a seamless and efficient experience when it comes to the delivery of our services. This Shipping and Delivery Policy outlines the procedures, terms, and conditions for the delivery of services booked through our platform.

1. Delivery of Services

At Skivy, we provide a variety of home services, including but not limited to repairs, installations, and maintenance. The delivery of services is handled by our trusted professionals, who will come directly to your location to perform the requested work. Below are the key points regarding the delivery of services:

• Service Professionals: Our service professionals are trained and equipped to provide the services you book. They will arrive at your designated location at the agreed-upon time to perform the service.

• Service Area: Skivy currently operates in specific areas. When you book a service, you will be prompted to enter your location, and the system will determine if service is available in your area.

• Scheduled Appointments: You will receive a confirmation of the scheduled service, including the date and time of the appointment. Our professionals will arrive within the scheduled window unless otherwise notified.

2. Delivery Time

The delivery time for services varies depending on the type of service requested, the availability of the service professional, and your location. Typically, services are provided within the time window specified during booking, which can range from a few hours to a few days. Our goal is to provide you with prompt and reliable service, and we will keep you informed of any changes to the delivery time.

• Same-Day Services: For certain services, such as emergency repairs, we may be able to schedule a service on the same day, depending on availability.

• Advanced Booking: For less urgent services, you may book in advance, and the service professional will arrive at the time and date you choose.

3. Shipping of Materials or Products

If your service requires the delivery of materials, parts, or products (such as replacement parts for repairs or appliances), the following terms apply:

• Shipping Process: Once your order has been confirmed, any necessary materials will be shipped to the address provided during booking. Shipping times for products will vary depending on the supplier and your location.

• Shipping Costs: Shipping fees may apply to certain products or materials. These fees will be clearly displayed at checkout before confirming your service.

• Tracking: For orders that require the shipping of products, you will receive tracking information so you can monitor the progress of your delivery.

• Damaged Goods: In the event that products are damaged during shipping, please contact us immediately so we can assist with returns or replacements.

4. Delivery Issues

If you experience any issues with the delivery of services or products, such as delays, missed appointments, or damaged items, please contact our customer support team. We are committed to resolving any delivery-related concerns as quickly as possible. Common delivery issues include:

• Delayed Appointments: If your service professional is delayed or cannot make it within the scheduled window, we will notify you in advance and work to reschedule the service as soon as possible.

• Missed Appointments: If a service professional misses an appointment, you will be contacted immediately to reschedule the service. If a suitable time cannot be agreed upon, you may be entitled to a refund or compensation, depending on the circumstances.

• Incorrect Product Delivery: If you receive the wrong product or material, we will arrange for a replacement to be sent to you as soon as possible.

• Unavailability of Service: If we are unable to provide a service due to unforeseen circumstances (e.g., extreme weather conditions, technician unavailability), you will be notified, and we will either offer an alternative service or issue a full refund if necessary.

5. Customer Responsibilities

As a customer, you are responsible for the following to ensure successful delivery of services:

• Accurate Address: Please provide the correct service address when booking, including any special instructions (e.g., gate codes or specific entry details) that may help our service professional access your property.

• Availability: Ensure that you or an authorized person is present at the scheduled time to allow the service professional to perform the service. Failure to be available may result in cancellation fees or delays.

• Access to Property: Make sure that the service professional has access to the area where the work will be performed. If access is restricted or unavailable, the appointment may be rescheduled or canceled, and additional fees may apply.

6. Delivery Charges

Depending on the service or product, delivery charges may apply. These charges will be displayed during the checkout process before confirming your booking. Delivery charges may include:

• Service Delivery Fee: A fee for the travel time and expenses of the service professional traveling to your location.

• Shipping Charges: A fee for the delivery of products or materials, as applicable.

• Additional Charges: In some cases, additional charges may apply for special delivery requests, expedited services, or difficult-to-reach locations.

7. Changes to Delivery Policy

Skivy reserves the right to modify this Shipping and Delivery Policy at any time. If we make any changes, we will update the date at the top of this page and notify customers through the Platform. We encourage you to review this policy periodically to stay informed about any updates.

8. Contact Us

If you have any questions regarding the shipping and delivery of services, or if you need assistance with an issue related to your service or product delivery, please contact us:

Skivy Support

Email: support@skivyapp.com

Website: skivyapp.com

We appreciate your business and strive to provide you with reliable, high-quality services delivered in a timely and professional manner.