Terms and Conditions for Skivy

Last Updated: January 23, 2025

Welcome to Skivy! These terms and conditions ("Terms") govern your use of Skivys platform, including the website skivyapp.com and mobile application (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Introduction

Skivy is a technology-driven platform designed to make booking home services easy and reliable. Whether its an AC or washing machine repair, or a visit from an electrician or plumber, Skivy connects you with trusted professionals who are ready to provide services at your convenience. We are committed to delivering high-quality, consistent, and dependable services.

By using Skivy, you understand and agree that these Terms govern your use of our Platform and the services provided through it.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old.

• Have the legal capacity to enter into binding agreements.

• Provide accurate and complete information when creating an account.

By accessing or using the Platform, you confirm that you meet these eligibility requirements.

3. Services Provided

Skivy allows you to book home services, including but not limited to:

• AC and washing machine repairs.

• Electricians.

• Plumbers.

• And other related services.

Skivy partners with skilled service professionals who are equipped with the tools, training, and support needed to deliver high-quality services. All services provided through the Platform are subject to availability and the terms agreed upon at the time of booking.

4. Service Professional Partnership

Skivy collaborates with trusted service professionals and provides them with:

• Access to the Platform to connect with customers.

• Necessary tools, technology, and resources.

• Insurance coverage and financial support.

While we strive to ensure that all professionals are highly skilled and qualified, we do not directly control the service professionals and are not responsible for their performance. However, we do encourage you to rate your experience to help maintain high service standards.

5. Booking and Payments

To book a service, users must create an account on the Platform and select the service and time that works best for them. Payment for the service will be processed through the Platform at the time of booking or completion of the service, depending on the terms of the booking.

6. Cancellations and Refunds

If you wish to cancel or reschedule a booking, please follow the instructions on the Platform. Cancellations may be subject to certain fees, depending on how much notice you provide.

Refunds will be considered on a case-by-case basis, and we reserve the right to refuse refunds in the event of misuse of the service or violation of these Terms.

7. User Responsibilities

As a user, you agree to:

• Provide accurate and up-to-date information when using the Platform.

• Use the Platform in accordance with applicable laws and regulations.

• Not engage in any fraudulent or illegal activities, including but not limited to providing false information, damaging the Platform, or interfering with the service professionals.

You are responsible for ensuring that the service address is accurate and accessible to the service professional at the time of the scheduled appointment.

8. Service Professional Responsibilities

Service professionals who use the Platform are expected to:

• Provide reliable and professional services as per the terms agreed upon with the user.

• Maintain a high standard of conduct and professionalism while performing services.

• Be adequately trained and equipped to carry out the requested services.

Skivy does not directly manage the service professionals, but we encourage feedback to ensure quality.

9. Privacy and Data Protection

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

By using the Platform, you agree to our Privacy Policy.

10. Disclaimers and Limitation of Liability

Skivy is committed to providing a high-quality user experience, but we cannot guarantee the uninterrupted availability of the Platform or the performance of the services. The services are provided "as-is" and "as-available."

We disclaim all warranties, express or implied, including but not limited to fitness for a particular purpose or non-infringement. In no event will Skivy be liable for any indirect, incidental, or consequential damages arising from the use of the Platform or services.

11. Indemnity

You agree to indemnify and hold harmless Skivy, its officers, directors, employees, and partners from any claims, losses, or damages, including legal fees, arising from your use of the Platform, breach of these Terms, or violation of any applicable laws.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Skivy operates. Any disputes arising from these Terms will be resolved through binding arbitration, except where prohibited by law. You agree to submit to the jurisdiction and venue of the courts located in [insert location].

13. Termination of Access

Skivy reserves the right to suspend or terminate your access to the Platform at any time, without notice, for any violation of these Terms or misuse of the Platform.

14. Changes to Terms and Conditions

Skivy reserves the right to update or modify these Terms at any time. When we do, we will post the updated Terms on this page with the revised date. It is your responsibility to review these Terms periodically to stay informed about any changes.

15. Contact Us

If you have any questions about these Terms or our services, please contact us at:

Skivy Support

Email: support@skivyapp.com

Website: skivyapp.com

Thank you for using Skivy! We are excited to help you get reliable, high-quality home services when you need them most.