Frequently asked questions
Will the professional bring the tools needed for the service?
Yes, all the tools required during the process will be brought in by the professional. However, the technician do not carry a ladder, please arrange for one if the AC is at a height.
How can I be sure that genuine products are being used?
We value your trust & ensure that all our parts meet high-quality standards.
What happens if the professional finds an issue in my AC during the service?
In such cases, the professional will provide an estimate for the repair based on the rate card available on the Skivy app. You can then decide how you'd like to proceed
Will the professional will check the AC after the service?
Yes, the professional will check for gas leaks and pressure checks before starting the service and for cooling and pipe leaks after service.
What if any issue arise after the service is completed?
This service & the spare parts come with a Skivy cover warranty. If any issues arise after the service, you can reschedule a free repair.
Does UC service centralized/VRV ACs?
We service all types of home ACs (split & window). However, currently we do not cater to centralized ACs / VRV systems.
Is gas refilling covered under this repair?
If the AC requires a gas refilling, it can be performed at an extra cost.
What if the inspection shows that my AC doesn't need a gas refill?
If your AC doesn't require a gas refill, only a visitation fee of ₹299 will be charged.
Do I need to provide any materials or equipment?
No, spare parts & extra materials are chargeable if required.
Can the technician install both the indoor & outdoor units?
Yes, both units will be installed as part of the service.
Will the installation be covered by any warranty or service guarantee?
Yes, it comes with a 10-day Skivy Cover warranty for any issues after installation & covers up to ₹10,000 for any damage during the installation.
Will the installation include all necessary parts & accessories?
No, spare parts & extra materials are chargeable if required.
Are spare parts included in the cost?
No, spare parts are not included in the repair cost. However, our technicians can assist in sourcing the necessary parts for an additional cost.
What if the same issue occurs again?
If the issue recurs, we will revisit to resolve it. For more information, please refer to the Skivy Cover section.
What if my appliance is damaged during repair?
Our technicians handle appliances with utmost care. In the event of any damage, you can avail up to ₹10,000 under our damage protection policy. Please refer to the Skivy Cover section for more details.
Are extra parts included in the cost?
No. This service doesn’t include the cost of spare parts. Although, our electricians can procure the required items for an additional cost (at market rate) which will reflect in your invoice.
Will the electrician buy installation material (wire, nails, etc)?
No. The material is to be provided by customers. Although, our electricians can procure the required items for an additional cost (at market rate) which will reflect in your invoice.
Can the electrician provide services other than the booked ones?
You can ask the electrician to inspect and do other services at an extra cost (as per the rate card).
What happens if any issue occurs after the service?
This service comes with a free 30-day Skivy warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to 10,000. Additionally, if you are not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the spare parts have a warranty?
All the spare parts that are either purchased via Urban Company or procured by our professionals come with a warranty of 30 days. The spare parts that customers purchase do not have any warranty.
Are fittings included in the cost?
No. This service doesn’t include the cost of fittings, additional spare parts, or extra helper. Our plumber can procure the required items for an additional cost (at market rate) which will reflect in your invoice.
Is masonry work included?
Basic masonry work like lining with putty or white cement is included in this service. Major masonry work like tiling, cementing, granite/ tiles installation are not included.
What happens if the fitting is loose or broken after installation?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Do I need to provide a ladder or table for the service?
Yes. If needed by the plumber, you’ll have to provide a ladder, step tool, or table.
Can the plumber buy a new shower head for me?
Our plumber can buy a shower head along with other fittings and spare parts. The cost of these fittings, parts, will be additional and will be shared in your payable invoice.
Can you make changes to the table-top to fit the new basin?
No. We don’t make changes to the table-top. Our plumbers will only take the appropriate measurements to fit the new basin in the area.
Will the plumber buy a new wash-basin for me?
Our plumber can buy a wash basin along with other fittings and spare parts. The cost of these fittings, parts, along with helper charges (if any), will be additional and will be shared in your payable invoice.
Instead of a traditional tap, can we get a mixer tap installed?
This rate includes the installation of a traditional tap. You can ask the professional to install the mixer tap which will be charged extra. Or, you can book ‘Hot & Cold Mixer tap installation’ service separately.
Is pipe blockage removal included in this service?
No, please book the Wash basin blockage removal service separately. Alternatively, you can request the plumber for these services during the job; they’ll be charged separately.
Does this service include drainage unclogging?
No, please book the specific drain blockage removal (e.g. balcony) service from the drainage pipe cart separately. Alternatively, you can request the plumber for these services during the job; they’ll be charged separately.
Can the plumber buy a new floor trap, if needed?
Yes. Our plumber can procure a new floor trap at an additional cost (at market rate) which will reflect in your invoice.
Can the plumber buy a new toilet seat cover for installation?
Yes. Our plumber will consult with you and purchase a toilet seat cover from the market. The cost of the seat cover, spare parts will be additional and will be shared in your payable invoice.
Will the plumber replace the flush tank if needed?
No, please book the Flush tank replacement service separately. Alternatively, you can request the plumber for replacement during the job; the service will be charged separately.
Is this service applicable for both Indian and Western toilets?
Yes. It is applicable for both Indian and Western toilets.
Can the plumber buy a new water jet spray for installation?
Yes. Our plumber will consult with you and purchase a jet spray from the market. The cost of the jet spray, spare parts will be additional and will be shared in your payable invoice.
Will the plumber replace an Indian toilet with a new western toilet?
No. This service is only for the process of replacement of western toilets.
Can the plumber buy a new toilet for installation?
Yes. Our plumber will consult with you and purchase a western toilet from the market. The cost of the toilet, transport, spare parts will be additional and will be shared in your payable invoice.
Will the plumber cut the platform required for installation?
No. The platform needs to be pre-cut for the process of installation.
Can the plumber replace an already existing Indian toilet with a new Indian toilet?
Yes, the plumber can replace an existing Indian toilet with a new one.
Can the plumber buy a new flush tank for replacement?
Yes. Our plumber will consult with you and purchase a flush tank from the market. The cost of the flush tank, transport, spare parts will be additional and will be shared in your payable invoice.
Will the plumber remove old western toilet?
No. This service is exclusively for new installation only. In case of replacement please select the Western Toilet Replacement (wall mounted) service.
What's the difference between one-piece and two-piece toilets?
One piece toilets have the flush tank and toilet pot attached as one unit. Two piece toilets have separate flush tank and pot.
What if the tap needs replacement?
Our plumber can buy a new tap along with other fittings and spare parts. The service charge for installation, cost of these fittings and spare parts will be additional and will be shared in your payable invoice.
Is this service applicable for a hot and cold mixer tap repair also?
No. This service is exclusively for repair of a hot and cold mixer tap only. To get a mixer tap repaired, please book the Hot & cold water mixer repair service separately.
When do I need this service?
You can avail this service if your hot and cold mixer tap is not working properly. It can include issues like low flow rate, mixing is not as expected, leaks from the side.
What charges does this service include and exclude?
This service includes the installation and inspection charges as the professional inspects the problem. This service does not include the cost of the mixer tap, additional spare parts, extra helper or tools required.
How can I recover the damage done to the tiles during the installation or replacement?
You can avail the Skivy Warranty which covers any damage for up to Rs.10,000. Skivy Warranty also includes a free 30-day Warranty. Incase issues persist, they can be resolved with a free service within 30 days (no questions asked).
Will the professional buy the tap during the service?
Our professional will consult with you on the different taps. These are bought at transparent market rates and the charges will be included in the invoice shared with you.
Can the plumber buy a new mixer tap on my behalf?
Yes. Our plumber will consult with you and purchase a new mixer tap from the market. The cost of the mixer tap will be additional and will be shared in your payable invoice.
Will the plumber purchase and get the nozzle for installation?
Yes. Our plumber will consult with you and purchase a new nozzle from the market. The cost of nozzle will be additional and will be shared in your payable invoice.
What nozzles do you recommend?
Water saving nozzles by the brand ‘Altered’ have two flow modes and reduce water wastage by 98%. These nozzles are easily available in the market.
What happens if there's an issue with the nozzle after installation?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
What happens if there's an issue with the tap after replacement?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Can the plumber buy a new tap on my behalf?
Yes. Our plumber will consult with you and purchase a new tap from the market. The cost of the tap will be additional and will be shared in your payable invoice.
Will the plumbers buy repair or installation material?
No, the material required for installation or repair is to be provided by the customer. However, our plumbers can procure the required items for an additional cost (at market rate).
Will the professional buy the water tank during the service?
Yes. Our professional will buy the water tank at transparent market rates in consultation with you. The cost incurred for the same will reflect in your payable invoice.
How can you speed up the installation process?
You can keep a pre-bought tank ready for installation.
Will the plumber replace the old, damaged tank?
No. This service is exclusively for installation.
What kind of tanks does this service include?
Plastic Sintex tanks that sit on rooftops or flat loft tanks that sit in the overhead chamber in flats and apartments
What happens if there's still dirt in the tank after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the professional re-install the water tank?
Yes. Our professional will re-install the clean water tank. If the process requires cementing, the professional will do it with added charges included in the invoice.
Will the professional remove the tank if it is big?
The professional will check the tank and if it is small and moveable, he may remove and clean it. The professional won’t remove a big tank.
Will the professional remove an underground tank?
No. The professional won’t remove an underground tank as it is not possible.
Are the helper charges included in this service?
No. Helpers cost extra and will be hired at transparent market rates. The incurred charges will reflect in you payable invoice.
What happens if there's still leakage after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the professional replace the damaged spare parts?
Yes. The professional will replace the damaged spare parts which will be purchased at transparent market rates. The cost incurred will reflect in your payable invoice.
Will the plumber buy a joint pipe required to fix the leakage?
Yes. Our plumber will consult with you and can purchase a new joint pipe from the market. The cost of pipe, extra MSeal (if any), procurement cost will be additional and will be shared in your payable invoice.
Will the plumber buy the water meter for installation?
Yes. Our plumber will consult with you and can purchase a new water meter from the market. The cost of meter, other spare parts will be additional and will be shared in your payable invoice.
Does this service include installation of the main supply pipe?
No. This service charge is only for installing water meter in secondary pipes under 4” diameter.
What happens if there's an issue with the motor after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the professional also take care of the wiring?
Our professional is a plumber and will only take care of the water inlet and connection portion of the replacement. You can alternatively book an electrician for the wiring of the motor
What if there are other issues with the motor?
This service is only for air cavity removal from the pump motor. If there are other issues with the motor like mechanical failure, impeller or valve repair, they’ll be charged as per our rate card.
Will the plumber do the wiring required for connection?
No. Our plumber will install the motor on the existing water inlet and plug the motor into the existing connection. If you need additional wiring done for making a new connection point, please book an Electrician.
What if the existing motor needs repair?
This service is exclusively for new motor installation. If the old motor needs repair, please book Motor air cavity removal. Our plumber will diagnose issues like air cavity, mechanical failure, impeller or valve repair, and will share a quote as per our rate card.
What happens if there's issue with the inlet connection after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the professional buy the inlet and clamper during the service?
Our professional will buy the inlet and the clamper at transparent market rates in consultation with you. The cost incurred will be reflected in the invoice shared with you.
What happens if there's an issue with the hose after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Does this service include connection hose of any kind?
Yes. This service includes all kinds of connection hoses like PVC, rubber & flexible steel.
How long will it take to repair my appliance?
We understand that appliances are essential for daily use and our professionals will try to repair it in the shortest time possible. Repair time depends on factors such as issue & availability of spare parts.
Will I have to provide anything?
Our professionals will carry everything else with them. You'll only need to help them with a working electricity connection
What if my appliance gets damaged during the repair?
Our technicians will handle your appliance with utmost care. However, if any mishap happens, your appliance will be covered by our Damage Protection Plan. Please visit the Skivy Warranty section for more details.
Will the technician patch up the wall after uninstallation?
No, masonry work (tiling, cementing, patching) is not included.
Will the uninstallation be covered by any warranty or service guarantee?
Yes, it comes with a 10-day Skivy Cover warranty for any issues after the service & covers up to ₹10,000 for any damage during the uninstallation.
What if some damage occurs during the service?
This service comes with a free 30-day Skivy Warranty that covers any damage for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
What happens if the blockage reoccurs after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
What happens if there's an issue with the installation after the service?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Will the plumber buy the motor for installation?
Yes. Our plumber will consult with you and can purchase a new motor (upto 1HP) from the market. The cost of meter, other spare parts will be additional and will be shared in your payable invoice.
How can I help the professional to speed up the installation?
You can keep the small motor ready and can also shut the water supply of this pipe for speeding up the process.
What happens if the there are issues after the installation?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
What happens if the there are issues after the replacement?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
What happens if there's an issue with the tap after installation?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Can the plumbers provide any other services apart from booked ones?
You can ask the plumber to inspect and do other services at an extra cost (as per the rate).
How can you speed up the process of this service?
You can keep the spare parts ready for replacement if damaged. You can also provide the professional with a ladder to reach the tank with ease.
Can the plumber buy a new drain cover if needed?
Yes. Our plumber can procure a new floor trap at an additional cost (at market rate) which will reflect in your invoice.
What happens if there's leakage after installation?
This service comes with a free 30-day Skivy Warranty that covers any damage or malfunction of fittings/spare parts procured by Skivy for up to Rs. 10,000. Additionally, if you’re not satisfied with the service, you can get a free service re-visit within 30 days. No questions asked.
Warranty on spare parts provided by customers
Warranty on spare parts provided by customers