Cancellation and Refund Policy for Skivy

Last Updated: January 23, 2025

Thank you for choosing Skivy for your home service needs. We understand that sometimes things change, and you may need to cancel or modify a booking. This Cancellation and Refund Policy explains your rights and the steps to follow if you need to cancel or request a refund for a service booked through our platform.

1. Cancellation Policy

You may cancel or reschedule your service at any time, but please keep the following in mind:

• Cancellation Timeframe: If you cancel your booking at least 24 hours before the scheduled appointment, you can cancel without incurring a fee.

• Late Cancellations: If you cancel less than 24 hours before the scheduled appointment, a late cancellation fee may apply. This fee helps us cover the costs incurred by the service professional who was scheduled to visit.

• No-Show: If you fail to show up for the scheduled service or are unavailable at the designated time, you may be charged a no-show fee to cover the inconvenience caused to the service professional.

To cancel or reschedule a booking, simply log into your account on the Platform and follow the cancellation instructions provided. If you encounter any issues, please contact our customer support team for assistance.

2. Refund Policy

Refunds will be considered on a case-by-case basis, depending on the circumstances of the service and the timing of the request. The following guidelines apply:

• Full Refund: If you cancel a service at least 24 hours before the scheduled time, you are eligible for a full refund.

• Partial Refund: If you cancel a service within 24 hours but before the service professional arrives, you may be eligible for a partial refund, minus the cancellation fee (if applicable).

• No Refund: If you cancel the service after the service professional has already arrived or completed the service, no refund will be issued.

• Service Quality Issues: If you are not satisfied with the quality of the service, please contact us within 24 hours of the service completion. We will assess the situation and may offer a partial refund or other compensation as deemed appropriate.

To request a refund, please contact our support team through the Platform or email us at support@skivyapp.com with your booking details. Our customer support team will guide you through the process and determine your eligibility for a refund.

3. How to Cancel or Request a Refund

To cancel a booking or request a refund, follow these steps:

• Log in to your Skivy account on the Platform.

• Navigate to your booking history or active bookings section.

• Select the service you wish to cancel or request a refund for.

• Follow the on-screen instructions to cancel or contact our support team for a refund request.

If you need assistance with the cancellation process or have any questions about refunds, you can reach our customer support team at support@skivyapp.com or visit our website for more information.

4. Exceptions

In some cases, refunds or cancellations may be subject to exceptions based on specific circumstances or the terms agreed upon at the time of booking. These include:

• Emergency Situations: In the case of emergencies (such as severe weather or natural disasters), we may offer exceptions to the cancellation policy.

• Service Professional Cancellations: If the service professional is unable to fulfill the booking (due to illness, unforeseen circumstances, etc.), you will be notified promptly and a full refund will be issued.

• Platform Issues: If the cancellation or refund is due to a technical issue on our Platform, we will investigate the matter and work to resolve it, including offering refunds where appropriate.

5. Important Notes

Please note the following important points:

• Cancellations and refund requests should be submitted as soon as possible to ensure the best chance of processing.

• Refunds will be credited back to the original payment method used for booking. The processing time for refunds may vary depending on your payment provider.

• Skivy reserves the right to modify the terms of this Cancellation and Refund Policy at any time. Any changes will be communicated to users through the Platform.

6. Contact Us

If you have any questions regarding this Cancellation and Refund Policy or need help with a cancellation or refund request, please contact us:

Skivy Support

Email: support@skivyapp.com

Website: skivyapp.com

Thank you for choosing Skivy. We appreciate your understanding and look forward to providing you with reliable, high-quality home services.